Privacy Policy

Product Return and Warranty Policy

At Imagine Export Limited, we strive to deliver products of the highest quality to our customers worldwide. We ensure that each product is checked carefully before shipping, and our goal is to provide you with goods that meet your expectations in both quality and appearance. To maintain transparency, we have outlined our return, exchange, and warranty policies in detail. Customers are requested to read these policies carefully before placing an order.

1. Product Description and Pre-Order Clarification

Before placing an order, we encourage you to review the product description thoroughly and carefully compare it with your requirements. If you have any questions about product details—such as size, material, color, or features—please contact our customer support team before finalizing the purchase. This helps avoid confusion after delivery and ensures you receive the product that best meets your needs.

2. No Returns for Matching Products

If the product delivered matches the product image and description provided on our website or catalog, the item will not be eligible for return. This policy ensures fairness and protects the integrity of our sales process. Customers are advised to make informed decisions before purchasing.

3. Exchange Policy

In cases where you are not fully satisfied, we do allow product exchanges under certain conditions. Customers can choose an alternative product of equal or greater value than the original purchase. If a higher-priced product is selected, the customer must pay the difference in price. However, please note that low-priced items cannot be chosen in exchange for a higher-priced order. This policy ensures that the value of the transaction remains consistent.

4. Shipping and Handling Costs

All shipping and handling charges related to the return, exchange, or servicing of a product must be borne by the customer. This includes the cost of sending the product back to us, as well as the cost of re-shipping the replacement product. By implementing this rule, we maintain the affordability of our products while offering flexibility for exchanges and warranty services.

5. Warranty Service

We provide warranty support for all products that come with a manufacturer or supplier warranty. The warranty terms will be clearly mentioned in the product description. In certain cases, the brand or manufacturer may provide direct service to the customer. If this applies, you can easily avail service from the nearest authorized service point of that brand.

Please note that warranty service does not cover damages caused by misuse, mishandling, or unauthorized modifications. Only defects in manufacturing or material quality are eligible for warranty claims.

6. Customer Responsibility

Customers must retain the original invoice and warranty documents in order to claim service under warranty. Additionally, the customer is responsible for safely shipping the product to the designated service or return address. Any costs incurred during this process, including courier charges, packaging, and related expenses, must be covered by the customer.

7. Commitment to Quality and Fairness

Our policies are designed to ensure fairness for both the customer and our company. By preventing unnecessary returns while still offering flexible exchange and warranty options, we aim to maintain competitive pricing without compromising on quality.

We take pride in offering products that are durable, stylish, and functional. By adhering to these guidelines, you help us maintain our commitment to delivering reliable service and long-lasting products to every customer.