Return Policy

Return & Exchange Policy

At Imagine Export Limited, we value customer satisfaction and aim to provide products of the highest quality. Please read our return and exchange policy carefully before placing an order.

1. Order Confirmation

• Customers are advised to carefully review the product description, specifications, and images before purchase.

• If you have any questions, please contact us for clarification before ordering.

2. No Returns for Accurate Orders

• If the delivered product matches the picture and description provided, it will not be eligible for return.

3. Exchange Option

• Customers may exchange for a product of equal or greater value.

• If a higher-priced item is chosen, the customer must pay the difference.

• Lower-priced products cannot be exchanged in place of a higher-priced order.

4. Shipping Costs

• Customers are responsible for the shipping costs involved in returning, exchanging, or servicing products.

5. Warranty Service

• Warranty will be provided for products that include warranty coverage.

• In some cases, warranty service may be offered directly by the product brand. Customers can access service from their nearest authorized service point.

• Warranty does not cover damage caused by misuse, mishandling, or unauthorized modification.

6. Customer Responsibility

• Customers must retain invoices and warranty documents to claim service.

• Safe packaging and shipping of return/exchange products are the customer’s responsibility.